Setting Up “Reply-To” Email Using Form Input Tags – SureForms

When someone submits a form on your website, SureForms can automatically send an email notification to your team or to the person who filled out the form. By default, these emails are sent from your site’s configured email address.

However, if someone tries to reply to that notification email, it will go to your default email, not the person who submitted the form.

This is where the “Reply-To” field becomes useful.

Why is the “Reply-To” Field Important?

Setting the “Reply-To” field to the user’s email address allows your team to directly respond to the person who filled out the form.

For example:
If a visitor submits a Contact Us form with their email, and your support team receives a notification, hitting “Reply” on that email will send the message directly to the visitor, only if Reply-To is correctly set.

Without setting this, replies may go to a generic admin email, causing delays or confusion.

How to Set the “Reply-To” Field Using a Form Input Tag

Follow these steps to dynamically set the “Reply-To” address based on the user’s input:

1. Open Your Form
   
   • Navigate to the SureForms dashboard and edit the form you want to configure.
     
2. Go to General Settings
   
   • Click on Form Settings at the top, then select General Settings.

3. Access Email Notifications
   
   • Click the Email Notifications tab.
     
4. Edit the Notification
   
   • Find the email notification you want to edit and click the Edit (pencil) icon.

5. Scroll Down to the “Reply-To” Field
   
   • Keep scrolling until you see the Reply-To field.

6. Click the Three-Dot Menu
   
   • On the right side of the Reply-To field, click the three vertical dots.

7. Select “Form Input Tags”
   
   • From the dropdown menu, choose Form Input Tags.
     
8. Insert the Email Field Tag
   
   • Pick the email field that the user fills in (e.g., ).
     Note: If the email field was renamed (e.g., your_email), the tag will appear accordingly.
     

What Happens After Setup?

Once you’ve set the Reply-To field using the form’s email input tag:

• Your notification emails will still be sent to your chosen recipient (like your admin or support team).
• But now, when someone clicks “Reply” on that email, the response will automatically go to the person who submitted the form, not your default site email.

This makes communication seamless and ensures that replies reach the right person without any manual intervention.